We have a 14 day return policy, which means you have 14 days after receiving your item to request a return. To be eligible for a return, your item must be in the same condition that you received it, unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at 

If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at


If you want to cancel your order, contact our support team within 24 hours. However if your order is already processed, we will not be able to cancel the order. Note that the order processing can be quick (just in time inventory) and it is our customer service team who have the final say on the ability to cancel the order.


  • Contact us within 3 days of receiving your product at
  • Our item must be in the original packaging, unused and in the same condition that you have received it. 
  • It is mandatory to provide proof of the damaged products in order to be refunded. Please send proof (images or video) of the received damaged product(s) including shipping/packaging slip to within 3 days of receiving your order. The issue must be clearly represented in your proof of damage. We may ask for more images if necessary.
  • You can only receive a refund for the defective/damaged products you have provided proof of.
  • Any other products included in your order that are not damaged or you have not provided proof of damage will not be eligible for refund.


All products that have not been delivered within 45 business days are eligible for full refund or reshipment. 

  • We offer our customers a security of 45 business days. If in the worst case scenario, your order does not arrive after a wait of 45 business days, we will refund or reship your order. 
  • We do not process refunds because your parcel did not arrive before a specific desired date or Holiday. 


We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.

If more than 14 business days have passed since we’ve approved your return, please contact us at